Question 1

What is Osteopathy?

Accepted Answer

Please watch the short video featured below by the Institute of Osteopathy. The video is titled 'Who are Osteopaths?' and covers the topic of Osteopathy well.

https://youtu.be/om5ma_s0ddE

Question 2

Does Osteopathy hurt?

Accepted Answer

• During the examination you will be asked to perform some movements that may reproduce your pain. You will be guided through this and told to stop if pain occurs.
 • The treatment uses a variety of soft tissue and manipulation techniques that are gentle and should be painless. Some techniques can be a little uncomfortable, but this is for a brief few seconds and you should feel relief shortly after.
 • You will be asked how you are feeling throughout and can refuse any part of the treatment if you are not comfortable with it.
 • Your osteopath will explain everything along the way, feel free to ask any questions. Your osteopath will make sure you are ok with all parts of the consultation and treatment.
 • You may feel some discomfort or an increase in pain for 48 hours after treatment, and this is normal but if you are concerned contact your osteopath.
 • Please read the side effect information and consent forms thoroughly.

Question 3

How do I book an appointment?

Accepted Answer

Please book through the online booking system the following link: https://osteo-1.selectandbook.com (https://osteo-1.selectandbook.com)

If you are unable to book using our online booking system, please leave a message on the answerphone and you will receive a call back. You may wish to bring a chaperone along to the appointment to help you if needed.

If you are unwell, please  DO NOT attend the clinic.  Please cancel your appointment as soon as possible and see the cancellation policy for more information.

If you do not attend your appointment but do not cancel within a 24-hour notice period, you will be required to pay in full, or no further bookings will be accepted.  Cancellation must be by email or phone. 
Please find the cancellation policy here. (https://www.osteoone.co.uk/policies)

Question 4

Where is the Clinic?

Accepted Answer

Osteo One is based at:
The Corby Innovation Hub, 
Bangrave Road South, 
Weldon, 
Corby, 
NN17 1NN

Please click here (https://www.osteoone.co.uk/about)for directions.

At the clinic, there is all of the below:
- Disabled access 
- Disabled parking 
- Car parking available 
- W/C 
- Café 
- Waiting area 
- Onsite security

Question 5

How much does it cost?

Accepted Answer

£70  initial new patient appointment 45 minutes-1 hour. £55 ongoing appointment 30 minutes. 24 hour cancellation policy (full appointment fee). Non attendance with cancellation fee not paid will result in no further bookings being accepted.

Card & cash payments accepted

Private health insurance – appointments must be paid in full by yourself on the day of treatment.  We can provide you with written receipts for you to submit to your insurance provider, for you to claim back.  Please check your insurance provider policy covers the treatment you intend to have, and how many appointments you are allowed before attending.  Failure to do so may result in not being reimbursed by your provider, and this is not the responsibility of this clinic.

Question 6

How long is the appointment?

Accepted Answer

The initial consultation is 45mins - 1 hour this will include:
 • A detailed case history taking, including questions about your present compliant, general health, lifestyle, medical history and current medications you may be taking
 • Assessment 
 • Hands on treatment if appropriate
 • After care advice, including exercises
Follow up appointments are 30 minutes 
 • Follow up questions about the current complaint
 • Assessment
 • Hands on treatment and continued aftercare

PLEASE CANCEL YOUR APPOINTMENT IF YOU ARE UNWELL.

Question 7

How many appointments will I need?

Accepted Answer

This is dependant on many factors but can be discussed in the first consultation. The treatment is based on a working diagnosis which can change as your symptoms respond to the treatment.  The aim is to see some change within 3-6 sessions and the osteopath with work with you to adapt and change the treatment and management plan as necessary.

Question 8

What should I wear?

Accepted Answer

Depending on the nature of your complaint you may be asked to dress down to your underwear for the examination and treatment (all patients have the right to decline and remain dressed). For your own comfort, you may prefer to bring a pair of shorts or leggings and vest top, or wear loose fitting clothing such as joggers and a t-shirt.

Question 9

What should I bring?

Accepted Answer

• Appropriate clothing for treatment – see above
 • A list of your current medication
 • Any x-ray, MRI, CT or blood test results (you can request these from your GP)
 • Anyone under the age of 18 must bring a parent or legal guardian with them at the first consultation. Consent forms will need to be completed by this adult.
 • A chaperone if you would feel more comfortable having someone with you, this can be a family member, partner, parent, legal guardian (we must have proof of guardianship) or a friend.  Please note you will be asked personal information that you may not wish to disclose in front of your chaperone, you will be asked if you are happy to continue and the chaperone can step out for a short time at this point.
 • Payment either card or cash.

Question 10

Can the Osteopath refuse treatment?

Accepted Answer

Yes, sometimes it is not appropriate to treat or use certain techniques such as:
 • If your presenting symptoms/condition are not a musculoskeletal complaint. 
 • If we believe the symptoms are from a systemic health issue that requires further investigation or other medical intervention – you may be sent back to your doctor. 
 • If your symptoms require urgent medical intervention  - you may be advised to attend hospital or urgent care.
 • You may not receive joint manipulation if it is contraindicated. This will be explained to you. 
 • You will be refused treatment if you are abusive or inappropriate to the osteopath. 
 • If you are unwell – but may still be charged for the full appointment if you have not cancelled within 24 hours notice.

Question 11

What is the cancellation policy?

Accepted Answer

24 hour notice must be given by phone or email.

Appointment fee - non refundable

Patient MUST cancel if they are unwell with any coughs, colds, respiratory or gastric viruses, or contagious skin infections. Failure to do so will result in no treatment and the patient will be required to pay for the full appointment.

Question 12

Are my details confidential?

Accepted Answer

Yes all aspects of the appointment and your details are strictly confidential.  Your information will not be shared with anyone.  You will be asked for written consent if you require your information to be shared with another medical practitioner, for example your doctor. Please see our privacy policy ‘click here’

FAQ